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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 52 ) 〈TOP〉
  1. [1] 陳冬漢,《台灣紡織產業企業資源規劃、供應鏈管理、客戶關係管理推行之研究》,碩士論文,國立成功大學高階管理碩士在職專班,2005。
  2. [3] 賴冠宇,《顧客關係管理(CRM)系統的使用現況與影響因素之探索性研究》,碩士論文,國立中央大學資訊管理研究所,2006。
  3. [5] 謝佩倩,《製造業導入顧客關係管理系統(CRM)之評估與規劃》,碩士論文,國立台灣大學國際企業學研究所,2006。
  4. [6] Alavi, M., & Leidner, D., “Knowledge Management Systems: Emerging Views and Practices Form the Field,” proceedings of the 32nd Hawaii International Conference on System Science, Maui, 1999.
  5. [7] Beath, C.M., “Supporting the Information Technology Champion,” MIS Quarterly, Vol.15, No.3, pp. 355-371, 1991.
Times Cited (2) 〈TOP〉
  1. 劉峻銘(2012)。電子公文線上簽核推動與掌上型政府─以新北市政府為例。中原大學資訊管理研究所學位論文。2012。1-101。 
  2. 劉正岳(2017)。醫療器材供應商如何成功導入顧客關係管理系統-以博而美公司為例。中原大學企業管理研究所學位論文。2017。1-109。
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