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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 73 ) 〈TOP〉
  1. 10.林素鈺(2004),「服務品質模式之演變」,《品質月刊》,第40卷第7期,第68-74頁。
  2. 16.黃勇富、張文良、黃馨瑩、蔡碧珍、鄭夙雯(2002),「應用Kano 模式於宅配服務品質需求之探討」,《品質月刊》,第38卷,第33-42頁。
  3. 19.郭宜中(2001),《以Kano 模式探討醫院服務品質與病患滿意度之研究》,元智大學管理研究所,碩士論文。
  4. 21.陳光榮、陳美良與謝采汝(2004),「從顧客關係管理的角度探討服務品質-以台北都會區大眾捷運系統為例」,《品質月刊》,第40卷第10期,第61-69頁。
  5. 36.鄭博仁(1999),《以Kano 品質模式探討醫療服務品質特質》,元智大學管理研究所,碩士論文。
Times Cited (4) 〈TOP〉
  1. 蕭偉宗(2011)。糖尿病防治政策之性別分析。長榮大學醫務管理學系(所)學位論文。2011。1-109。 
  2. 盧秀琴(2004)。醫藥新聞與醫療化-以威而鋼為例。臺灣大學衛生政策與管理研究所學位論文。2004。1-124。 
  3. 伏佩玲(2009)。整合消費者偏好與績效評估應用於除濕機家電產品開發設計之研究。樹德科技大學應用設計研究所學位論文。2009。1-250。
  4. 陳思帆(2010)。利用Kano二維品質模式探討醫療人員與病患之品質知覺差異─以中部某醫學中心復健科下背痛病患為例。中國醫藥大學醫務管理學系碩士班學位論文。2010。1-109。
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