知識經濟時代裡,網路科技正影響著人類的思維與作法,企業的人力資源發展也受到了衝擊。如何在更短的時間內,運用合理的成本提供優質的學習訓練發展計畫,使員工能力全面提升以因應詭譎多變的經營環境,是當今人力資源發展主管的重大課題。經過國內外企業驗證的網路化學習管理解決方案,適時地為困擾的人力資源發展主管提供一個出路,在整合了傳統訓練學習後,企業便能在最需要的時間(Right Time)以最適當的方式(Right Format)將不可或缺的訓練(Right Content)提供給最需要的人(Right People)。 本研究以Kano二維品質模式研究理論為學習品質模式探討之基礎,是因Kano所提出之二維品質模式量表對服務品質著墨甚多且於實證研究中受到大多數學者們的認同,故以此做為學習品質之測量依據。 本研究之主要目的如下: 1.探討金控從業人員對數位學習系統之滿意度。 2.探討金控從業人員對數位學習系統之Kano二維品質模式。 3.由金控從業人員對數位學習系統之滿意度調查,分析其品質要素改善指標,進而提升數位學習系統滿意度與提昇員工績效。
In the generation of knowledge economy, Information technology is affecting the life and the mind of human. The development of the human resource in each enterprise is also affected. How to use the shortest time, the less cost and the best method for employee to evaluate their ability is the most import topic for human resource director in each enterprise. E-Learning is the best solution for the important topic. By the integration of traditional training and e-Learning, enterprises may provide the right format, the right content of training to the right people. This study on the service quality of e-Learning system is based on Kano’s Model because this model is applied the service quality and these research are identified with most academic. The purpose of this study is as follow. 1. To survey the satisfaction of Taishin Bank’s e-Learning system. 2. To study the Kano’s Model of Taishin Bank’s e-Learning system. 3. Based on the survey, analysis the improved service quality factors to evaluate the satisfaction of their e-Learning system and the ability of employees.