國小級任教師的情緒勞務下教師圖像之個案研究

A Case Study of Elementary School Homeroom Teachers’ Images from Emotional Labor

王雅膺(Wang,Yaying)

指導教授 ： 王雅玄

國立中正大學/教育學院/教育學研究所/碩士(2012年)

摘要

本研究以深度訪談法探究三名國小級任教師的情緒勞務，從中分析教師與學生、家長、教師同儕、行政間正負面情緒的產生因素及功能性，描繪出情緒勞務下教師圖像的樣貌。 本研究提出以下結論： 一、學生的高道德表現、高成就亦讓師生間產生緊密的距離，讓老師產生正面情緒。 二、家長對教師的認可有助於拉近兩方的關係，讓老師產生正面情緒。 三、同儕間的支持動力、專業對話，拉近同儕間的距離，讓老師產生正面情緒。 四、正面情緒支持老師的自我認同感，願意去付出、改變與挑戰。 五、學生的低道德觀易讓師生間產生疏遠的距離，引發教師負面情緒。 六、親師的理念分歧、干擾讓家長與教師之間疏遠，引發負面情緒。 七、同儕間缺乏專業對話、互相學習，將產生負面情緒。 八、行政系統支援不足，將拉開兩方的距離，產生負面情緒。 九、負面情緒讓老師調整步調與容忍度，但對教師影響有限。 十、情緒勞務有助於維持教師與學生、家長、教師及行政人員間的和諧。

關鍵字

情緒勞務 ； 教師情緒 ； 教師圖像

並列摘要

This study aims to explore the emotional labor of three elementary school teachers through in-depth interviews. From the analysis of teachers’ experiences of the positive and negative emotions which stemed from the interactions with students, parents, peers and school administrator, the study examined the functions of teachers’ emotions and described three teachers’ images from emotional labor.
In this study, the conclusions are as follows:
1.Moral behaviors and high achievements of students make the distance between teacher and students more close, and teacher experience the positive emotions.
2.Positive parental feedback make the distance between teacher and parents more close and teacher experience the positive emotions.
3.The support and professional dialogues from peer make the distance between teacher and peers more close and teacher experience the positive emotions.
4.Positive emotions have the function for teacher to identify Himself or herself, and make teacher face challenges in education with a positive and flexible attitude.
5.Low-moral behaviors make the distance between teacher and students far, and teacher experience the negative emotions.
6.The different beliefs between teacher and parents and the interference from parents make the distance between teacher and parents far, and teacher experience the negative emotions.
7.No access to learn and to have the professional dialogues with peers make teacher experience the negative emotions.
8.Lacking the support from the school administrator, make the distance between teacher and school administrator far, and teacher experience the emotions.
9.Negative emotions have the function for teacher to reflect himself or herself and regulate strategy, but the effects are limited.
10.Emotional labor can help teacher keep the peace with students, parents, peers and school administrator.

並列關鍵字

emotional labor ； teacher’s emotion ； teacher’s images

參考文獻

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