教師情緒勞務負荷與教師效能感之研究----以新竹縣市高中職教師為例

A Study on the Relationships Between Senior /Vocational High School Teachers Emotional Labor Loading and Teacher Efficacy

甘瓊瑤(Chiung-Yao Kan)

指導教授 ： 魏渭堂

中臺科技大學/護理學院/文教事業經營研究所/碩士(2008年)

https://doi.org/10.6822/CTUST.2008.00014

摘要

本研究在探討新竹縣市高中職教師情緒勞務負荷與教師效能感之關係。主要目的在了解新竹縣市高中職教師情緒勞務負荷與教師效能感之現況，並且分析不同個人背景變項與學校環境變項情在緒勞務負荷與教師效能感上之差異。
欲達成研究目的，本研究以問卷調查法為主，文獻分析為輔，編製「情緒勞務負荷」與「教師效能感」之量表。以新竹縣市21所高中職的教師為研究對象，共計發出457份問卷，回收問卷398份，有效問卷398份，有效回收率87.09%。
問卷資料以SPSS 10.0版軟體進行分析，並依調查樣本的不同背景，進行t 考驗、單因子變異數分析，考驗不同背景變項之差異情形，F值達顯著時並以雪費法（Scheffe method）進行事後比較，另外以皮爾森積差相關，了解新竹縣市高中職教師情緒勞務負荷與教師效能感之相關性，所得研究結果，歸納如下：
一、新竹縣市高中職教師具有中度偏高的情緒勞務負荷，其中以知覺「基本情緒表達」的程度最高。
二、新竹縣市高中職教師具有中度偏高的教師效能感，其中以「個人教師效能感」表現最佳。
三、新竹縣市高中職教師之情緒勞務負荷因其「年齡」、「婚姻狀況」、「服務年資」、「任教科目」、「學校地點」、「學校屬性」而有顯著差異；至於「性別」、「現任職務」、「教育程度」、「學校類型」、「學校規模」、「創校歷史」則無顯著差異。
四、新竹縣市高中職教師之教師效能感因其「性別」、「年齡」、「現任職務」、「學校地點」、「學校屬性」、「學校規模」、「創校歷史」而有顯著差異；至於「婚姻狀況」、「教育程度」、「服務年資」、「任教科目」、「學校類型」則無顯著差異。
五、新竹縣市高中職教師之情緒勞務負荷每個層面與教師效能感每個層面皆達中度正相關。
最後依據本研究結果提出建議，盼能供教育主管機關、高中職校長、教師與後續的研究者，作為調節教師情緒勞務負荷及提昇教師效能感之參考。

關鍵字

教師情緒勞務負荷 ； 教師效能感 ； 高中職教師

並列摘要

The study aimes to explore the correlation between teachers’ emotional labor and efficacy of senior/vocational high schools. It’s main prupose is to clearify the current situation of teachers’ emotional labor and efficacy of senior/vocational high schools and analysis them with different personal background variables and school-related environment variables.
Method adopted in this study were conducted mainly through the questionnaire and the research of docunments in this field. The samples were teachers selected from 21 senior/vocational high schools in Hsin-Chu City and Hsin-Chu County. Among them,there were 398 valid samples. The effective rate of the questionnaire was about 87.09%. The data from the questionnaire was analysised by SPSS v10.0 and one-way ANOVA , Scheffe method and t test were adapted by different samples’ background. A brief summary of the data analysis outcome as follows:
1.The current situation of teachers’ emotional labor in senior/vocational high school is above average.
2.The current situation of teachers’ efficacy in senior high/vocational school is above average.
3.The teachers’ emotional labor in senior/vocational high school varied significantly from age, marriage, seniority, senior/vocational high school teacher classification, school location, public/private school classification. On the other hand, there were no significant difference in gender, position in school, education level, school history, school scale, senior/vocational high school classification.
4.The teachers’ efficacy in senior/vocational high school varied significantly from gender, age, position in school, school scale, school history, school location , public/private school classification. On the other hand, there were no significant difference in, marriage,seniority, senior/vocational high school teacher classification, education level, senior/vocational high school classification.
5.There were remarkable and positive interrelation between teachers’ “efficacy” and “emotional labor”.
In the end, based on the findings and conclusions, the study provides concrete advices for the reference of the educational authorities, senior/vocational high school, senior/vocational high school teachers and follow-up researchers.

並列關鍵字

Teacher efficacy ； vocational high school teachers ； Teacher emotional labor

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