以顧客導向之TRIZ方法於產品創新設計

Product Design by Customer-Driven Innovation through TRIZ

陳以明(Yee-Ming Chen) ； 吳繪華(Hui-Hua Wu)

《品質學報》 14卷4期 (2007/12) Pp. 457-477

摘要

本研究主要目的爲從產品設計之概念過程，針對顧客需求系統化建置一個「整合創新流程」。藉由名義群組技術(NGT)的結構化流程收集顧客需求，當產生顧客需求之後，運用QFD方法能以定量法評估顧客需求之重要度，有效地整合QFD與TRIZ於此「整合創新流程」中將能明確界定出TRIZ之矛盾問題。根據TRIZ理論基本下開發構建「TIP (TRIZ Innovative Principles)」工具，並將應用此流程於「飛機經濟客艙座椅」個案探討，經由個案實證結果，證明此流程方法可有效率地獲得創意的解答，更能系統化地輔助管理者，開發更多具有創意方法。

關鍵字

名義群體技術NGT ； 品質機能展開QFD ； 創意發明問題解決理論TRIZ

並列摘要

In this research, we propose an integrated innovative design process with which we can systematically execute all the processes from customer voice to conceptual design. The Nominal group technique (NGT) builds a structured communication process to obtain customer requirements. After customer requirements are obtained, their importance has to be determined to continue the Quality function deployment (QFD) process. The proposed integrated innovative process which combines QFD with TRIZ effectively identifies the contradictions of TRIZ. A software TRIZ Innovative Principles (TIP) tool is developed based on this process. Application of this process to the case of the design of economy flight cabins. It can be concluded that this integrated innovative process is capable of using inventive principles of TRIZ more efficiently, effectively, and systematically to assist the managements to increase design values.

並列關鍵字

Nominal group technique NGT ； Quality function deployment QFD ； Theory of Inventive Problem Solving TRIZ

參考文獻

Altshuller, G. S.(1999).The Innovation Algorithm: TRIZ Systematic Innovation and Technical Creativity.Worcester:Technical Innovation Center.

Baessler, E.,Breuer, T.,Grawatsch, M(2002).Combining the scenario technique with QFD and TRIZ to a product innovation methodology.The TRIZ Journal.4-10.

Bolaños, R.,Fontela, E.,Nenclares, A.,Pastor, P.(2005).Using interpretive structural modelling in strategic decision-making groups.Management Decision.43,877-895.

Project Details

Brown, P. G.(1991).QFD: echoing the voice of customer.AT&T Technical Journal.March/April,18-22.