【論文摘要】Experience of a Workplace Violence Event at Outpatient Department of Rehabilitation

【論文摘要】復健科門診區的醫療滋擾事件經驗分享

陳柏禎(Bo-Jhen Chen)

《物理治療》 44卷2期 (2019/06) Pp. 101-101

https://doi.org/10.6215/FJPT.201906.O21

摘要

Background and Purpose: Majority of workplace violence in the medical institutions occurs at the emergency department and psychiatric ward. Yet, little literature reported prevention and management of abuse regarding the outpatient setting. We herein share an experience to raise the stakeholders' concern. Methods: A patient had a conflict with others for queue-jump at the musculoskeletal division of physical therapy. The offender shouted at others with verbal violence and intimidation. Medical staffs tried to reconcile the parties, but in vain. The following visit became more aggressive with mobbing the victims. The security guard could not control the situation effectively; hence police authority was immediately called. Results: The police officers took the witness statement to the victims, yet didn't restrain the offender. The person committed the offense had not visited our department since the event. Associated medical personnel and the involved patients continued their routine procedures. Conclusion: Any type of violence could affect the healthcare providers' and patients' health with residual physical and mental stress. Insulting behavior may endanger patient safety or hinder medical practitioners from carrying out services. The employer shall provide training to prevent and cope with misbehavior. Clinical Relevance: Despite the amendment of the Medical Care Act imposes the fine of abuse, strategy to ensure a safe working environment is necessary. We anticipate a robust reporting mechanism and support to against violence in the workplace.