Senior Citizens' Servicescape Preferences Regarding Senior Active Learning Centers in the Public Libraries

樂齡讀者對公共圖書館樂齡學習中心服務環境偏好研究

林芷君(Chih-Chun Lin) ； 邱銘心(Ming-Hsin Phoebe Chiu)

《圖書資訊學刊》 17卷1期 (2019/06) Pp. 117-149

https://doi.org/10.6182/jlis.201906_17(1).117

摘要

Public libraries are viewed as the local gateway to knowledge, therefore the design of public libraries should reflect its function for providing services and adapt the change of environment. Since 1993, Taiwan has been included as one of the aging societies, as a result, the servicescape design of the senior-exclusive area in libraries becomes a significant issue. With this regard, this study aims to understand from the senior users' perspective of the way that servicescape should be designed. This study used ＂Photo-elicitation＂ as its data collection method. Twenty-four senior users, who are the patrons of Senior Active Learning Centers in Taipei Public Library were interviewed, and a total of 284 photographs were solicited and used as data source. In addition to exploring senior users' preference of servicescape, this study also attempts to construct a framework that serves as guidance for designing and evaluating servicescape in public libraries.

關鍵字

Senior Service ； Senior Active Learning Center ； Public Libraries ； Servicescape ； Photo Elicitation

並列摘要

公共圖書館為地方的知識門戶，其設計應反映圖書館服務的功能，並能靈活適應服務工作的興革，我國自1993年即正式邁入高齡化社會，圖書館樂齡專屬區域的服務環境設計更顯重要。本研究以臺北市立圖書館之6所樂齡學習中心為研究場域，並以其所屬樂齡讀者為研究對象，選擇照片引談法為資料蒐集方法，共訪談24位受訪者，徵集到284張照片，藉此透過照片及訪談瞭解樂齡讀者使用圖書館樂齡中心之服務環境因素偏好，以期能作為未來公共圖書館樂齡專屬區域規劃之參考。

並列關鍵字

樂齡服務 ； 樂齡學習中心 ； 公共圖書館 ； 服務環境 ； 照片引談法

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