行動護理站使用情形及滿意度之調查

Exploring the Usage of Mobile Nursing Station and User Satisfaction

詹前隆(Chien-Lung Chan) ； 郭惠敏(Sophie Huey-Ming Guo) ； 鄭青青(Ching-Ching Cheng)

《醫療資訊雜誌》 22卷2期 (2013/06) Pp. 35-47

摘要

行動護理站的使用在輔助護理人員的照護工作具有相當的重要性，但隨醫療環境和科技的快速變化，使用之後是否發揮效用並獲得使用者好的評價這些議題並未全然了解。本研究的目的，在於調查行動護理站的使用狀況和滿意度，以探討行動護理站推廣後面臨的課題和使用經驗，供未來改革之參考。研究對象共計203位使用行動護理站之護理人員，參加問卷調查方式收集其使用頻率和滿意度，並以開放式問題收集停止使用之原因。結果發現，硬體的配適度認為恰當的比率佔62％，而表示硬體不足者有35％；各項功能中，常使用的比率整體而言並不高，每週都使用的比率介於9.0％到42.1％之間，最主要使用的功能是以查詢為主，如檢驗檢查報告的使用比率42.1％較高；滿意度調查各項的平均值介於3.12～3.54。行動護理站停止使用的因素包括蓄電量、體積重量、附屬配備如鍵盤的使用。行動護理站具有重要的功能，特別是在查詢病人檢驗報告和藥物部分。臨床上行動護理站可能沒有被使用者充份的利用，本研究提出初步調查成果供未來改善之參考，讓行動護理站能夠更滿足臨床需求。

關鍵字

行動護理站 ； 護理資訊系統 ； 使用滿意度

並列摘要

The use of mobile nursing station to facilitate the delivery of nursing care can benefit nursing staff greatly. With the rapidly changing technology and healthcare environment, it is importance to understand the manner in which mobile nursing station is used and those end-users’ satisfaction. This study performed the investigation to present nursing staff’s use and their satisfaction of mobile nursing stations and the reasons for discontinue usage. Two hundred and three nursing staff used the mobile nursing station has completed the questionnaire. Analytic results showed 62% of the subjects responded the adequate compatibility of hardware number compatible with the system, 35% of those indicated insufficient equipment. Overall, the frequencies of weekly usages were between 9.0% and 42.1%, most preferred the function of inquiring laboratory data (42.1%).The average satisfaction of each item was from 3.12 to 3.54. The reasons of discontinue usage were weight and size, battery and ancillary equipment (e.g. keyboards). The mobile nursing station is perhaps still under-used by nursing staff in clinical. Preliminary data can be a reference to make further improvement in meeting clinical requirements.

並列關鍵字

Mobile Nursing Station ； Nursing Information System ； User Satisfaction