Understanding the Antecedents of ERP Implementation Success-The Perspective of Knowledge Transfer

了解企業資源規劃（ERP）成功的因子－知識傳輸的觀點

周斯畏(Shih-Wei Chou) ； 洪憶華(I-Hua Hung) ； 張又介(Yu-Chieh Chang)

《Asia Pacific Management Review》 18卷3期 (2013/09) Pp. 301-322+iv

https://doi.org/10.6126/APMR.2013.18.3.04

摘要

本研究聚焦於ERP的組織適配度與知識傳輸來了解影響ERP成功實現的關鍵因子。透過問卷調查法來分析117個ERP專案後，本研究所提出的研究假說大致獲得支持。本研究發現，ERP的成功實現受到組織適配度、知識相關因子、與溝通相關因子的直接或間接影響。本研究同時討論研究與管理實務上的意涵。

關鍵字

ERP成功實現 ； 組織適配度 ； 知識傳輸 ； 溝通能力

並列摘要

This study investigates the factors that affect the success of ERP implementation, focusing on both a firm's organizational fit of ERP and knowledge transfer. Based on field survey of 117 ERP projects, most the proposed hypotheses are supported. We found that ERP success is influenced by organizational fit, ERP knowledge factors, and ERP communication factors, either directly or indirectly. Managerial and research implications are discussed.

並列關鍵字

ERP implementation ； organizational fit ； knowledge transfer ； communication competence

參考文獻

Berman, S., Heilweg, S. (1989) Perceived supervisor communication competence and supervisor satisfaction as a function of quality circle participation. The Journal of Business Communication, 26(2), 103-122.

Chang, H.H. (2006) Technical and management perceptions of enterprise information system importance, implementation, and benefits. Information Systems Journal, 16, 263-292.

Chin, W.W. (1998) The partial least squares approach to structural equation modeling. In Modern Methods for Business Research, G.A. Marcoulides (ed.), Lawrence Erlbaum Associates, Mahwah, NJ, 295-336.

Clausen, C., Koch, C. (1999) The role of spaces and occasions in the transformation of information technologies—lessons from the social shaping of it systems for manufacturing in a danish context. Technology Analysis and Strategic Management, 11(3), 463-482.

Cohen, W., Levinthal, D. (1990) Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, (35), 128-152.