員工績效評估是用來衡量和評鑑員工在某一時段的工作表現,並協助員工成長。在人力資源管理領域,人員的績效評估是各級管理者的重要職責,也是管理實務上最棘手的問題之一。一般而言,管理者必須考量員工的工作表現,並針對人事考核表上的項目一一的給於明確的評分。然而,員工的績效評估常涉及許多質化與量化的評量項目,以及評估者的主觀判斷,使得管理者不易直接以明確分數給予評分。爲此,本研究應用模糊語意建構一個員工績效評估模式。利用模糊語意的計算,不僅可輕易進行員工績效程度的優劣排序,亦可了解員工績效考核程度的群組分類,相較於傳統的考核評估方法,本研究提供一種較爲客觀且有彈性的員工績效評估模式。最後,藉由個案的分析結果說明本研究所提出之評估模式的可行性。
A performance evaluation is used to periodically measure and criticize an employee's work. Performance assessment is a duty of human resource managers; however, it is generally difficult for them to assess the performance of each worker by using a crisp score because the evaluation process involves fuzzy subjective judgments. In this research from a subjective viewpoint, a new approach is proposed to evaluate the performance of individual employees by using linguistic variables from fuzzy-set theory. The proposed method can not only assess the performance of each worker but also help managers rank the order of the workers in accordance with the final linguistic ratings. Thus, this method can both avoid complicated operations and individually assess employees' performance in a more objective manner.