解說人員專業能力指標建立之研究

The Indicator Establishment for the Ability of Professional Interpreters

黃有傑(You-Jie Huang) ； 張瑜娟(Yu-Chuan Chang)

《運動與遊憩研究》 6卷4期 (2012/06) Pp. 77-92

https://doi.org/10.29423/JSRR.201206_6(4).0005

摘要

本研究目的主要在探討解說人員專業能力及各指標之權重，藉以作為未來建構解說人員服務之依據。在界定解說人員專業能力指標部份主要以文獻回顧及專家問卷；並以模糊德爾菲法（Fuzzy Delphi Method）萃取從政府和學術單位專家意見以篩選評估指標。然後，再利用層級分析程序法（Analytic Hierarchy Process）以求解說人員專業能力指標之權重，進而探討不同專家間之差異。研究結果期能並協助單位提供參考。第一階段以模糊德爾菲法建構指標，經過兩回合的專家學者篩選，其解說專業能力指標確定題項為33題；第二階段在AHP之問卷中整體而言其問卷結果分析，第一層級指標中以「專業態度」（44.90%）之權重值最高，可得知大多數專家學者認為有好的解說，首先要具備的是專業態度；第二層級在「專業知識」中以「解說教育成效」（10.86%）為最重要；在「導覽技能」中以「解說技巧與能力」（11.12%）為最重要；在「專業態度」中以「專業表現」（27.19%）為最重要，由此可得知在解說過程中，頇具備良好的解說技巧能力與專業態度，也能讓遊客不僅參觀展場也得到了啟發育知識。

關鍵字

解說專業能力 ； 模糊德爾菲法 ； 層級分析程序法

並列摘要

The interpreters' professional ability indicators were mainly collected by literature review, experts' questionnaire. Fuzzy Delphi Method was used to extract the experts' opinion from the government and academic units. Then the weights of the indicators were calculated through the use of Analytic Hierarchy Process (AHP). The proposition of the interpreters' professional ability indicators will provide the evaluation tool for the interpretation service issues and assist in providing references for units. The first stage of the Fuzzy Delphi Method to construct indicators, experts and scholars after two rounds of screening, indicators of their ability to explain professional items and 33 questions to determine the problem; the second phase of the AHP of the questionnaire on the whole the results of its survey the first level indicators to ”professional attitude” (44.90%) of the highest weights, that most experts believe may have a good explanation, we must first have a professional attitude; the second level in the ”expertise” in to ”explain the educational effectiveness” (10.86%) were the most important; in the ”navigation skills” in order to ”explain the skills and ability” (11.12%) were the most important; in the ”professional attitude” with ”professional performance” (27.19%) is the most important, which can be explained that in the process, must have good ability to explain the skills and professional attitude, but also allow visitors to not only visit the exhibition has also been inspired by education knowledge.

並列關鍵字

Interpreters professional ability ； Fuzzy Delphi Method ； Analytical Hierarchy Process (AHP)

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