兩岸科技產業知識管理創新關鍵成功因素之研究

A Study on the Critical Success Factors of Knowledge Management Innovation in the Cross-strait Technology Industry

葉為寬(Wei-Kuan Yeh)

指導教授 ： 曾建元

國立臺灣大學/社會科學院/國家發展研究所/碩士(2017年)

https://doi.org/10.6342/NTU201700289

摘要

本研究旨在探討應用知識管理於兩岸科技產業，研究過程以實務工作者觀點及文獻探討為主，並以負責知識管理相關工作之主管為受訪對象。以其意見為研究的重點，目的是在找出足以代表兩岸科技產業應用知識管理創新於實務的關鍵成功因素。本研究首先採用文獻探討法並透過藉由專家訪談，瞭解目前實施現況及影響關鍵成功因素，彙整並設計成專家問卷，再藉由層級分析法(Analysis Hierarchy Process；AHP)的專家學者諮詢，進行專家問卷。
在研究對象上，第一階段係邀請四位兩岸科技創新產業專業經理人做個案深度訪談，提供個人的實務經驗並提出應用知識管理於實務的關鍵成功因素，彙整設計成專家問卷；第二階段則邀請十位產業界長官及實務界前輩，進行的專家學者問卷，經過層次分析法資料的歸納整理與數據的統計分析後獲得應用知識管理創新於兩岸科技產業關鍵成功因素。
經過層級分析法得知創新組織願景之規劃是科技產業知識管理創新最重要之因素，人才學經歷人格特質及企業文化影響是科技產業知識管理創新次重要之因素。

關鍵字

知識管理 ； 科技產業 ； 層級分析法 ； 創新策略 ； 顧客關係管理

並列摘要

The main purpose of this study is to discuss the application of knowledge management (KM) in the technology industry. The research contains the knowledge management practical workers’ viewpoints, the brief literature review, and the managers who responsible for knowledge management were invited to answer the questionnaires. Based on their points of view, the critical successful factors which sufficiently representative the applications of KM in the technology industry could be obtained. This research is primary by literature review and depth interview with specialists to understand the current applications and the critical successful factors. After summarized their opinions, the expert questionnaires will be finished. Through consulting with the experts of the Analysis Hierarchy Process (AHP), we process the expert questionnaires.
At the first stage, 3 specialized managers of technology industry were invited in our depth interview to offer their personal practical experiences and critical successful factors in KM for developing the expert questionnaires. Next, 10 experts of relevant industrial superiors and seniors were involved in the processing of the expert questionnaires. The critical successful factors of apply the KM innovation in the technology industry could be obtained by summarize and analyze the data of AHP.
According to the results of AHP, the planning of innovatively organizational vision is the most important factor of KM innovation in technology industry. The education, experiences, and personality are the secondarily important factor. The influence of organizational culture is also the secondarily important factors of KM innovation in technology industry.

並列關鍵字

knowledge management ； technology industry ； Analysis Hierarchy Process (AHP) ； Innovative Strategic ； Customer Relationship Management (CRM).

參考文獻

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