主管與部屬交換關係對員工情緒耗竭之影響：以工作敬業為中介變項

The Effects of Leader-Member Exchange on Employee’s Emotional Exhaustion: Work Engagement as a Mediator

李函恬(Han-Tien Lee)

指導教授 ： 戚樹誠

國立臺灣大學/管理學院/商學研究所/碩士(2015年)

https://doi.org/10.6342/NTU.2015.11172

摘要

本研究旨在探討主管-部屬交換關係、工作敬業及情緒耗竭三者間之關係，並驗證主管-部屬交換關係透過工作敬業對員工之情緒耗竭的中介效果。
而本研究以「各行業之正職工作者」為研究對象，進行問卷調查，回收111份有效問卷，有效回收率為74％。
資料分析方面，本研究以描述性統計、信度分析、Pearson 相關分析、複迴歸分析以及事後驗證性因素分析進行分析，而結果顯示，主管-部屬交換關係(LMX)對於員工的工作敬業具有顯著正向的影響；主管-部屬交換關係(LMX)對於情緒耗竭則具有顯著負向的影響關係；此外，員工的工作敬業程度對其情緒耗竭程度有顯著負向的影響，且員工的工作敬業程度對於主管-部屬交換關係(LMX)與其情緒耗竭之間，具有完全中介的影響效果。
最後，依據研究結論對管理實務界提出相關建議，例如：領導者(主管)應可能地與每位部屬發展出高品質的交換關係，以及領導者除應與每位部屬培養良好交換關係外，同時必須確實驅動出員工由內在自主而生的工作敬業熱忱，產生高度工作投入，才能真正有效減緩員工情緒耗竭、工作倦怠之程度。
另外，本研究也提出理論及實證上的相關建議，以供後續研究學者參考。

關鍵字

主管-部屬交換關係,工作敬業,情緒耗竭,工作倦怠,完全中介

並列摘要

The study is to explore the relationships among Leader-Member Exchange (LMX) ,work engagement, and emotional exhaustion and to verify the mediating effect of work engagement between Leader-Member Exchange (LMX) and emotional exhaustion of employees.
This study collected data based on “the full-time staffs of every industry in Taiwan” and there are 111 subjects from each organization, with 74% valid returned ratio.
The statistical methods of description statistics, reliability analysis, Pearson correlation, multiple regression analysis, and confirmatory factor analysis were used in the study. The results of the study show that LMX has significant positive effects on work engagement of employee. LMX has negative effects on emotional exhaustion.
Work engagement of employee has negative effects on emotional exhaustion. Work engagement of employee has the full mediating effect between LMX and emotional exhaustion.
Based on these results of the study, this study proposed some practical suggestions, such as Leaders should develop LMX in high quality with each member. In addition, in terms of good leadership, leaders should not only develop LMX in high quality with each member but also indeed drive their members to generate work engagement and enthusiasm from their mind and also generate high work involvement to reduce the level of emotional exhaustion and job burnout.
On the other hand, this study also proposed some empirical and theoretical suggestions to offer reference resources to researchers in the future.

並列關鍵字

Leader-Member Exchange (LMX), Work Engagement, Emotional Exhaustion, Job Burnout, Full Mediating Effect

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