近幾年來,國營企業的經營績效與民營企業一樣日漸受到社會大眾的重視,從過往研究證實,主管的領導行為及人格特質會影響員工的工作士氣及滿意度,對企業的經營績效達成有正相關性,為了瞭解那些領導行為及人格特質是基層主管所應具備的,本文以台電公司某工程部門的基層主管為例,進行訪談,並紀錄其所認為主管應具備之領導行為及人格特質。 本研究以50位基層主管為樣本,將訪談問卷所記錄之領導行為及人格特資料,逐一過濾並抄寫在小卡片上,並做初分類,再進行第二次分類,最後整理彙整並分成一般性及延伸性向度。研究結果顯示最受重視的領導行為為傾聽溝通協調能力,這也是現代領導理論所強調的,其次為以身作則、當責不推諉、善於授權、信任部屬等。在人格特質方面,友善為主管最重視的人格特質,其次為有遠見、洞察力、高瞻遠矚、企圖心等。在延伸性向度方面,主管具有公平性之領導行為最受重視,這可能是國營企業員工特有的感受,而誠信正直的人格特質為主管最重視的延伸性向度,代表國營事業需要有更高道德觀及守法的需求。
Recently, the performance of state-owned enterprise is getting more concerned by public. From the results of the previous studies, superior’s leadership behaviors and personality traits will affect subordinates’ morale and satisfaction, which has positive correlation with enterprise’s performance. This study aims to understand the expected basic-level manager’s leadership behaviors and personality traits. As a case study, fifty (50) Taipower’s basic-level managers from some engineering department were invited to participate this study and to be interviewed. The relevant data were collected and classified twice by six(6) graduate students who major in human resource field. Finally, eleven (11) leadership behaviors and nine (9) personality traits for common dimensions were compiled. The results reveals “Listening, communicating and coordinating skills” is the most emphasized leadership behavior. The followings are “Set oneself as an example”, “Accountability”, “Good at delegation” and “Trust subordinates”. The most considered personality trait is “Friendliness” while the others in sequence are “With vision”, “With insight”, “Farseeing” and “With ambition”. For extended dimensions, four (4) leadership behavior and two (2) personality traits were recorded. “Fairness” is the most important leadership behavior while “Integrity” is the most important personality trait.