全球運籌e化對經營績效之影響—以東立物流為例

The Impact of e-Global Logistics for Business Operational Performance-The Case Study of Tonglit Logistics

楊勤霈(Chin-Pei Yang)

指導教授 ： 林耀欽

元智大學/資訊學院/資訊管理學系/碩士(2007年)

https://doi.org/10.6838/YZU.2007.00208

摘要

為因應市場的全球化、營運流程的資訊化、產品生命週期的縮短，企業需要適當的經營策略來解決此需求；全球運籌(Global Logistics)不僅能打破地理之限制，並能充分整合產業供應鏈的優勢，並結合資訊技術與系統的輔助，將物流、金流、資訊流與商流作全面的整合，可有效解決企業的經營需求；然而，許多運籌產業透過資訊委外方式來進行企業上、下游供應商的串聯，對於e化(electronlization)能力與做好決策管理，仍屬不易。
因此，本研究以個案公司為對象，提出以下研究問題：
1. 進入全球運籌，如何透過資訊委外來進行e化？對企業本身有何影響？
2. 導入e化前後對於作業流程之差異性？
3. 導入e化後是否提升公司經營績效？
本研究以探索性研究設計，針對個案公司為滿足全球運籌策略的目標，透過資訊委外導入e化系統—業務流程管理(Business Process Management, BPM)平台時，是否能改善其作業流程與企業的經營績效，並提出9點命題；從命題中發現，個案公司透過資訊委外進行全球運籌e化，不僅能協助企業應用資訊科技來解決問題，亦能改善成車進口物流、汽車零組件捆包出口與貨櫃調度的作業流程，更能提升企業的經營績效。

關鍵字

全球運籌 ； 全球運籌e化 ； 資訊委外 ； 經營績效

並列摘要

Global logistics will be one of management strategies for an enterprise while suffering dramatically changes in market globalization, operation process information and product life circle reduction. It will not only overcome the issue from the geographic restrictions, but also provide an advantage for an enterprise fully complying with the industry supply chains. In addition, it will integrate the information technology and system supports to achieve a parallel connection from cash flow, information flow to business logistics. Actually, many logistics industries have being utilizing the information outsourcing to get connection from manufacturing, wholesaling to retailing. However, it’s still hard for them to come out an appropriated management strategy demonstrated on electronlization.
Therefore, we conduct a case study for one particular company and point out the following study missions：
1. After the enterprise decided to adopt Global Logistics, we will study how does the enterprise use information outsourcing to accomplish electronlization？ What’s the
impact of the accomplishment for the enterprise themselves？
2. What are the comparisons of before and after the enterprise to accomplish electronlization？
3. Whether or not the operational performance will be improved after the enterprise accomplished electronlization？
This is an exploratory study designed by the phenomenon of the enterprise which expects to achieve the goal of Global Logistics. We study if the enterprise works through the platform of the electronlization – Business Process Management, BPM, by outsourcing, will the working process and operational performance be improved？ We pointed out night propositions. Based on the enterprise we studied, we found out through outsourcing to accomplish e-Global Logistics will not only assist the enterprise to solve the problems while applying information technology, but also achieve BU vehicle import logistics and the successful working processes on auto component export packing and dispatching container. The most important result is that Global logistic can enhance the operational performance.

並列關鍵字

Global Logistics ； e-Global Logistics ； Information Outsourcing ； Operational Performance

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