飛航管制為飛航服務中重要的一環,由於飛航管制員所提供的航機導引資訊會直接影響飛航安全,因此管制員的專業性及反應相當重要,以期在飛航安全為前提之下達到最大的航管效率。有鑒於晚近國內最新的航管系統已正式上線,因此對於管制人員的執勤班表如何有效之規劃,並能兼顧人員疲勞等生理方面之因素考量,俾能發揮最大的工作效率,同時提昇整體飛航服務的品質,儼然已成為航管機關的重要課題。 本研究以航管單位之立場,考慮已知之飛航管制員數量、民航法規、工會規定之限制等相關因素,且納入管制員疲勞值之考量,據以建構人員總成本最小化為目標式之數學模式,並使用C++程式語言軟體進行模式求解工作。 最後,本研究將以實際飛航管制員指派問題為例,進行測試分析,最後則提出本研究之結論與建議,期能提供飛航管制員指派時之參考依據。
Air traffic controller is one part of Air traffic service (ATS), the controller’s professional and response is very important, which impact directly to the Aviation safety. In view of the new ATC system on line now, how to assignment the controller’s schedule in both fatigue and physiology will acquire the most efficient and increase ATS quality. We will view in the perspective of the air traffic controller unit, considerate the controller quantity, Commercial aviation laws and regulations, the restriction of ATC union factors. The object is minimum the personal cost, and use fatigue value in setting constraint. This study uses a case study of ATC schedule to build the ATC assignment model to compare with actual operation data. There are conclusion and suggestion in the end, expect it can be references on ATC assignment in the future.