住宿生對於自治幹部服務品質、生活學習方案與環境知覺之關係研究-以中部一所私立大學為例

Boarders against A Study on Reationship among Service Quality of Dormitory Autonomous Committee Staff, Life Learning Programs and Environmental Perception -Case Study Based on a Private University in Central Taiwan

洪于庭(Hung Yu-Ting)

指導教授 ： 陳明國

國立臺灣師範大學/教育學院/公民教育與活動領導學系學生事務碩士在職專班/碩士(2021年)

https://doi.org/10.6345/NTNU202100073

摘要

本研究旨在進行住宿生對於自治幹部服務品質、生活學習方案與環境知覺之關係研究；以個人背景變項、宿舍自治幹部服務品質、生活學習方案知覺作為影響因素，並加以探究與環境知覺之關係。本研究採用問卷調查法，以中部一所私立大學108學年度住宿於男生宿舍、女生宿舍住宿生作為調查對象，有效樣本共計1,489人，其中男性596人，女性893人。研究結果發現：
一、個人背景變項對各研究構面差異分析的數據顯示，住宿生以女性、二年級、住宿經驗一學期、有工讀經驗、曾擔任過宿舍自治幹部者，對於宿舍自治幹部服務品質認同程度較高；此外，住宿生以二年級與三年級、有工讀經驗、曾擔任過宿舍自治幹部者，對於宿舍生活學習方案知覺認同程度較高；最後，住宿生以女性、二年級與三年級、住宿經驗一學期、有工讀經驗、曾擔任過宿舍自治幹部者，對於環境知覺認同程度較高。
二、本研究宿舍自治幹部服務品質與宿舍生活學習方案知覺有正向關聯性，而宿舍自治幹部服務品質與宿舍生活學習方案知覺對於環境知覺均有解釋力且呈現正向相關性。
(一)組織/結構模式面向：大學住校經驗在五個學期及以上、工讀經驗在校內工讀以及校內與校外工讀、宿舍自治幹部服務品質在宿舍行政事務及生活管理、促進同儕間交流互動、維護住宿生權利、提升宿舍教育功能、宿舍生活學習方案在人際互動與學習經驗為顯著預測因素，解釋力達78.2%。
(二)群體共同特質模式：學院在建設學院、居住地區在東部地區、擔任宿舍自治幹部經驗兩學年、宿舍自治幹部服務品質在宿舍行政事務及生活管理、促進同儕間交流互動、維護住宿生權利、宿舍生活學習方案在人際互動與學習經驗為顯著預測因素，解釋力達51.2%。
(三)知覺/建構模式：工讀經驗為校內與校外工讀、擔任宿舍自治幹部經驗一學年、宿舍自治幹部服務品質在宿舍行政事務及生活管理、維護住宿生權利、提升宿舍教育功能、宿舍生活學習方案在人際互動與學習經驗為顯著預測因素，解釋力達67.5%。
(四)物理模式：性別在生理男、學院在建設學院、大學住校經驗在一學期、擔任宿舍自治幹部經驗一學年、宿舍自治幹部服務品質在宿舍行政事務及生活管理、促進同儕間交流互動、維護住宿生權利、宿舍生活學習方案在人際互動與學習經驗為顯著預測因素，解釋力達54%。
(五)整體環境知覺：學院在建設學院、國際科技與管理學院、其他學院、工讀經驗在校內工讀、校外工讀、校內與校外工讀、宿舍自治幹部服務品質在宿舍行政事務及生活管理、促進同儕間交流互動、維護住宿生權利、提升宿舍教育功能、宿舍生活學習方案在人際互動與學習經驗為顯著預測因素，解釋力達80.1%。

關鍵字

住宿生 ； 學生宿舍 ； 宿舍自治幹部 ； 服務品質 ； 生活學習方案 ； 環境知覺

並列摘要

This research aims to study the correlation between service quality, life learning programs, and environmental perception of the dormitory autonomous committee staff. Personal background variables, service quality of the dormitory autonomous committee staff, and life learning program perception are used as influencing factors, and the study explores their correlations with environmental perception. This study is based on a questionnaire survey conducted among the male and female students living in the dormitory of a private university in central Taiwan during the 2019 academic year. The sample included 1,489 valid participants, with 596 males and 893 females. The research findings reveal that the following:

1)A variance analysis of the influence of different personal background variables on various research dimensions indicated that sophomore female residential students who have spent one semester living on campus, worked part-time, and served on the dormitory autonomous committee demonstrated a higher level of recognition toward the service quality of the committee staff. Moreover, sophomore and junior students who have worked part-time and served on the committee exhibited a higher level of recognition toward dormitory life and learning programs. Finally, sophomore and junior female residential students who have spent one semester living on campus, worked part-time, and served on the committee have a higher degree of identification with the environment perception.

2)In this study, the service quality of the dormitory autonomous committee staff is positively correlated with the perception of dormitory life and learning programs. Furthermore, both the parameters have explanatory power for and positive correlations with environmental perception.

a.Organizational/structural model: Significant predictors included five or more semesters of college residence experience; on-campus and off-campus part-time work experience; implementing dormitory administration affairs and life management, promoting interaction among peers, maintaining the rights of residential students, and improving the function of dormitory education in terms of the service quality of the dormitory autonomous committee staff; and dormitory life and learning programs in terms of interpersonal interaction and learning experience, with an explanatory power of 78.2%.

b.Common group trait model: Significant predictors include the College of Construction and Development; permanent addresses located in Eastern Taiwan; two academic years of experience serving on the dormitory committee; implementing dormitory administration affairs and life management, promoting interaction among peers, and maintaining residential students’ rights related to the service quality of the dormitory autonomous committee staff; and dormitory life and learning programs related to interpersonal interaction and learning experience, with an explanatory power of 51.2%.

c.Perceptual/constructive model: Significant predictors include on-campus and off-campus part-time work experience; one academic year of experience of working on the dormitory committee; implementing dormitory administration affairs and life management, maintaining the rights of residential students, and improving the function of dormitory education in terms of the service quality of the dormitory autonomous committee staff; and dormitory life and learning programs in terms of interpersonal interaction and learning experience, with an explanatory power of 67.5%.

d.Physical model: Significant predictors include being a male; the College of Construction and Development; one semester of college residence experience; one academic year of experience serving on the dormitory committee; implementing dormitory administration affairs and life management, promoting interaction among peers, and maintaining the rights of residential students in terms of the service quality of the dormitory autonomous committee staff; and dormitory life and learning programs in terms of interpersonal interaction and learning experience, with an explanatory power of 54%.

e.The overall environmental perception: Significant predictors include College of Construction and Development, International School of Technology and Management, and others in the category of colleges; on-campus, off-campus, and both on-campus and off-campus part-time work experience; implementing dormitory administration affairs and life management, promoting interaction among peers, maintaining the rights of residential students, and improving the function of dormitory education in terms of the service quality of the dormitory autonomous committee staff; and dormitory life and learning programs on interpersonal interaction and learning experience, with an explanatory power of 80.1%.

並列關鍵字

Residential students ； Student dormitories ； Dormitory autonomous committee staff ； Service quality ； Life and learning program ； Environmental perception

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