隨著資訊科技的發展,網路學習提供學習者不限時地的便利性,然而,網路學習雖然具有不限時地、便利性、多樣性與開放性等許多優點,但與過去許多資訊科技的導入與運用相同,在推廣與運用上也遭遇到許多的問題與障礙。為瞭解網路學習者的使用意向,本研究以計劃行為理論(TPB)、科技接受模式(TAM)與資訊系統成功模式為基礎,提出影響學習者採用網路學習之因素;透過問卷調查,以參加行政院人事行政局地方行政研習中心研習課程的公務人員為研究對象,有效收集574份問卷,回收率85.7%;研究結果發現,影響學習者使用網路學習的因素包括資訊系統品質與主觀規範;此外,使用網路學習必須具備資訊操作之技術與資源,因此,個人的認知行為控制在從事網路學習時變得較為重要。本研究結果期望能夠提供有效解釋和預測影響公務人員對網路學習使用意向的模式,做為後續研究之參考。
With the development of information technology, Internet learning provides great convenience for learning accessibility. Although the internet learning has its advantages in accessibilities, convenience, varieties and openness, there are many obstacles involved in the area of internet learning. In order to understand the internet users’ intention, the objective of this research is designed to investigate the factors influencing the internet learners to apply the internet learning. This research bases on the Theory of Planned Behavior (TPB), Technology Accepting Model (TAM) and E-Commerce Successful Model. This study focuses on the participants of RCSD (Regional Civil Service Development). Those participants are mainly government employees, and they participated the workshops or in-service trainings provided by the RCSD. There are 574 valid questionnaires are collected. The returns-ratio is 85.7%. The collected data are analyzed by the correlation factors to reveal the correlation of the variance and the internet users’ intentions. The results reveal that factors involving the internet users’ intention include the quality of the information system, the subjectivity of the users and the regulation of the internet application. Moreover, the internet users must possess the knowledge of applying informational operation and the knowledge of where to access those internet programs as resources. Therefore, the awareness and the knowledge of individuals play a major factor in influencing individuals’ intention in applying those internet resources. The results of this research are drawn to explain and to predict the government employees’ intention in applying the internet learning and to serve the suggestions for the future researchers.