應用CMMI改善營造業供應商管理流程之研究

A Research on Applying CMMI to Improve Supplier Management Process in Construction IndustryEE

吳裕斌(wu yu pin)

指導教授 ： 李思堯

亞洲大學/資訊學院/資訊科學與應用學系碩士班/碩士(2007年)

摘要

營造廠與協力廠商之間的關係密不可分，一般工程自承攬開始到完工，營造廠必
須與不同的協力廠商搭配施作，其中包括材料商、勞務商、機具商等。因此，營造廠
如何管理協力廠商的議題便顯得格外重要。
本研究針對營造廠與協力廠商的協同運作，提出一套供應商評選與管理的作業流
程。此一流程係以能力成熟度整合模式(CMMI)裡的供應商協議管理(SAM)流程領域為
基礎，結合三種管理手法而得。首先，利用品質機能展開(QFD)來選擇廠商，使營造廠
對協力廠商的選擇更為客觀，以降低風險。其次，導入PDCA 循環，可持續對監督流
程、矯正方法與自主檢查部份做改善，並將有效或正確的流程加以標準化。最後，落
實廠商評鑑制度，用來作為對協力廠商獎懲的依據，並可提供優先名單，方便尋找下
次合作的對象。本研究亦透過訪談蒐集業界實務人士之意見，調整並確認所發展的流
程，使之更實際可行。
透過此一供應商評選與管理機制，營造廠將以能更有效的方式選擇良好的協力廠
商，並取得較佳品質的產品與服務，進而提昇生產力與工程品質，達到企業永續經營
的目標。

關鍵字

營建管理、能力成熟度整合模式、供應商協議管理

並列摘要

There are various subcontractors in the construction process, including material suppliers,
labor service providers, machines and tools providers, and so on. A construction contractor
must work closely with its subcontractors in order to accomplish the construction smoothly.
Thus, it is important to have subcontractors well-managed. This research proposed an
improved process of subcontractor selection and management in the coordination between
construction contractor and its subcontractors. The proposed process is based on the Supplier
Agreement Management (SAM) process area in the Capability Maturity Model Integration
(CMMI) and integrated with three management techniques. The first technique is the Quality
Function Deployment (QFD), which is used to select subcontractors more objectively to
lower the risk of failure. Next, the PDCA technique can be accommodated in the
improvement of monitoring, self-checking, and correction process. The effectively corrected
processes may be standardized and applied to other division or successive construction
processes. The last technique is subcontractor's performance appraisal. An elaborate appraisal
is the basis of appropriate reward and punishment, and obtaining the priority list for
subcontractor selection. The proposed process is also adjusted and verified according to
opinions collected from interviews with people who are experienced in construction industry.
By applying the proposed supplier selection and management mechanism, a construction
contractor can pick the better subcontractors more effectively and obtain the required products
and services with better quality. In this way, the total productivity and construction quality of
a construction contractor can be assured.

並列關鍵字

Construction Management, Capability Maturity Model Integration, CMMI, Supplier Agreement Management

參考文獻

科技大學營建工程系，2000。

究」，中華民國品質學會第42屆年會暨第12 屆品質管理研討會論文集，2006。

[15] 蕭世文、周孚茂、林銘泉，「助行器設計之輔助系統－先導研究」，工業工程學

[22] S. J. Huang, "Selection Priority of Process Areas Based on CMMI Continuous

August 2006.