知識管理系統導入國軍車輛管理之研究-以空軍某聯隊為例

A Case Study of Knowledge Management System Installed in National Air Force Squad

夏欣嵐(Hsin-Lan Hsia)

指導教授 ： 吳有龍

共同指導教授 ： 陳岳陽(Yue-Yang Chen)

義守大學/管理學院/管理碩博士班/碩士(2016年)

摘要

國防部自1995年所推動的精實案等一系列影響層面甚廣的軍事組織及兵力調整規劃案，將現有兵力大幅裁減，然而戰備整備與各項勤務工作並未相對減少，此外，我國為維持台海兩岸和平，避免軍力向中國大陸傾斜，持續向美國購置各型精密武器裝備，其操作及維保均需高素質的專業技術人員來執行，因此人力資源需求更較以往迫切。
而知識經濟的時代來臨，知識將決定競爭力，而競爭力則決定企業及產業的興衰，也因此在這股知識經濟的潮流下，各國際級企業無不積極轉型為知識型企業，期能借重知識的力量引導創新並增加其競爭力。
在面對國際間激烈的競爭下，國內產、官、學界都致力於知識管理的推動，期能帶動產業創新、提昇企業應變與競爭力，因此本研究探討知識管理系統導入部隊之效益與可行性，並瞭解國軍部隊之知識管理需求，提出適切建議，礙於時間及人力之不足，僅選定空軍某聯隊車輛管理單位為個案研究單位，採個案分析及深度訪談法蒐集相關資料，再加以綜合分析，提出研究發現與建議。
本研究結果與建議如下：
一、宣誓主官決心，落實績效評估；
二、整合資訊模組，完善資通設備；
三、規劃知識地圖，架構KM三寶；
四、建構知識文化，創新高效國軍。

關鍵字

知識管理 ； 車輛管理 ； 知識管理系統

並列摘要

Since the lean policy and a series of military organization and force adjustment planning cases issued in 1995 by Ministry of National Defense, existing forces has been cut sharply. However, there is no reduction in operational preparation and service works. In addition, in order to maintain peace across the Taiwan Straits and avoid forces leaning to the Mainland China too much, we keep purchasing various types of sophisticated weapons and equipment from the U.S. These weapons and equipment require professional technicians to perform operation and maintenance; therefore human resource demand is now an urgent issue.
In the age of knowledge economy, knowledge will be the determination of competitiveness, while the level of competitiveness determines the rising and falling of enterprises and industries. Therefore under the current of knowledge economy, every global enterprise is actively transferring into knowledge-wise, expecting to make innovation and competitiveness increasing leaded by the power of knowledge.
In the face of fierce international competition, domestic industry, political and academic fields all devote into promoting knowledge management and increasing resilience and competitiveness of enterprises. Therefore in this study, we make discussion on the effect and feasibility of introducing knowledge management system into troops, learn about the knowledge management demands of ROC Armed Forces troops and further make appropriate recommendations. Due to the inadequacy of time and manpower, we only choose vehicle management unit of an Air Unit, with case analysis and in-depth interviews to collect related data and then put it into conclusion and analysis, finally proposing research results and recommendations.
Research results and recommendations are as follow:
1. Make vows of officers’ resolution and implement performance evaluation;
2. Make integrations of information modules and improve communication equipment;
3. Make planning of knowledge maps and construct KM 3.0;
4. Build innovative and efficient ROC Armed Forces with knowledge and cultures.

並列關鍵字

Knowledge Management ； Vehicle Management ； Knowledge Management System

參考文獻

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Davenport, T. H., & Prusak, L. (1998). Working knowledge: How organizations manage what they know. Harvard Business Press.