Translated Titles

A Study on the Relationships among the Environmental Uncertainty, Information Strategy, Organization Communication and Performance




陳佑全(Yu-Chuan Chen);唐順明(Shung-Ming Tang);李承蓉(Cheng-Jung Lee)

Key Words

環境不確定 ; 資訊策略 ; 組織溝通 ; 績效 ; Environmental uncertainty ; Information strategy ; Organization communication ; Performance



Volume or Term/Year and Month of Publication

17卷1期(2010 / 01 / 01)

Page #

47 - 79

Content Language


Chinese Abstract


English Abstract

The objective of this study is to explore the relationships among the environmental uncertainty, information strategy, organization communication and performance in Taiwan's industries. We use mail survey questionnaire on this research. Then, we verify the research model and hypothesis using structural equation modeling analysis. Chandler had studied the relationships among environment, strategy and structure. On the other hand, many scholars had explored some empirical research for the relationships of environment, strategy, and performance on the industries. Therefore, our research intends to study the relationships of the information strategy, organization communication and performance under environmental uncertainty. The results of this research are the environmental uncertainty has significant influences on the information strategy and performance. Information strategy significantly affects organization communication. Organization communication also has impact on the performance. Secondly, we examine the mediating effect of the Organization communication between Information strategy and performance is obtained support, but Information strategy has no significant effect on the performance. Information strategy doesn't mediate the effect of environmental uncertainty on the performance. In the future, the findings of this research can provide reference to select the proper information strategy and organization communication to raise enterprise performance under environmental uncertainty.

Topic Category 基礎與應用科學 > 資訊科學
社會科學 > 管理學
  1. Agocs, C.(1997).Institutionalized Resistance to Organizational Change: Denial, Inaction and Repression.Journal of Business Ethics,16(9),917-931.
  2. Ahuja, M. K.,Carley, K. M.(1999).Network structure in virtual organizations.Organization Science,10(6),741-757.
  3. Aldrich, H.(1979).Organizations and Environments.New Jersey:Prentice Hall.
  4. Andersen, T. J.(2001).Information technology, strategic decision making approaches and organizational performance in different industrial settings.Journal of Strategic Information Systems,10(2),101-119.
  5. Anderson, J. C.,Gerbing, D. W.(1988).Structural equation modeling in practice: A review and recommended two-step approach.Psychological Bulletin,103(3),411-423.
  6. Babakus, E.,Yavas, U.,Haahti, A.(2006).Perceived uncertainty, networking and export performance.European Business Review,18(1),4-13.
  7. Bagozzi, R. P.,Yi, Y.(1988).On the evaluation of structural equation models.Journal of the Academy of Marketing Science,16(1),74-94.
  8. Baron, R. M.,Kenny, D. A.(1986).The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.Journal of personality and social psychology,51(6),1173-1182.
  9. Bentler, P. M.,Bonett, D. G.(1980).Significance tests and goodness of fit in the analysis of covariance structures.Psychological Bulletin,88(3),588-606.
  10. Bharadwaj, A. S.,Bharadwaj, S. G.,Konsynski, B. R.(1999).Information Technology Effects on Firm Performance as Measured by Tobin's q.Management Science,45(6),1008-1024.
  11. Bidault, F.,Cummings, T.(1994).Innovating through alliances: expectations and limitations.R&D Management,24(1),33-45.
  12. Bollen, K. A.(1989).Structural equations with latent variables.New York, NY:Wiley.
  13. Bondra, J. C.,Davis, T. R. V.(1996).Marketing's role in cross-functional information management.Industrial Marketing Management,25(3),187-195.
  14. Bourgeois, L. J.(1985).Strategic goals, perceived uncertainty, and economic performance in volatile environments.Academy of Management Journal,28(3),548-573.
  15. Brynjolfsson, E.(1993).The productivity paradox of information technology: Review and assessment.Communications of the ACM,36(12),67-77.
  16. Brynjolfsson, E.,Hitt, L. M.(1996).Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology value.MIS Quarterly,20(2),121-142.
  17. Byrne, J. A.,Brandt, R.,Port, O.(1993).The virtual corporation: the company of the future will be the ultimate in adaptability.Business week,26(3),36-41.
  18. Capon, N.,Farley, J. U.,Wind, J.(1990).Determinants of financial performance: a meta-analysis.Management Science,36(10),1143-1159.
  19. Carpano, C.,Chrisman, J. J.,Roth, K.(1994).International Strategy and Environment: An Assessment of the Performance Relationship.Journal of International Business Studies,25(3),639-656.
  20. Castrogiovanni, G. J.(2002).Organization Task Environments: Have they Changed Fundamentally over Time?.Journal of Management,28(2),129-150.
  21. Chan, Y. E.,Huff, S. L.,Barclay, D. W.,Copeland, D. G.(1997).Business strategic orientation, information systems strategic orientation, and strategic alignment.Information Systems Research,8(2),125-150.
  22. Chandler, A. D.(1962).Strategy and Structure: Chapters in the History of the Industrial Enterpris.Cambridge:MA: MIT.
  23. Chari, M. D. R.,Devaraj, S.,David, P.(2007).International diversification and firm performance: Role of information technology investments.Journal of World Business,42(2),184-197.
  24. Ching, C.,Holsapple, C. W.,Whinston, A. B.(1996).Toward IT support for coordination in network organizations.Information & Management,30(4),179-199.
  25. Chong, V. K.,Chong, K. M.(1997).Strategic choices, environmental uncertainty and SBU performance: a note on the intervening role of management accounting systems.Accounting and Business Research,27(4),268-276.
  26. Chow, G.,Henrikssen, L. E.,Heaver, T. D.(1995).Strategy, structure and performance: a framework for logistics research.Logistics and Transportation Review,31(4),285-308.
  27. Clampitt, P. G.,Downs, C. W.(1993).Employee perceptions of the relationship between communication and productivity: A field study.Journal of Business Communication,30(1),5-28.
  28. Clegg, C.,Axtell, C.,Damodaran, L.,Farbey, B.,Hull, R.,Lloyd-Jones, R.,Nicholls, J.,Sell, R.,Tomlinson, C.(1997).Information technology: a study of performance and the role of human and organizational factors.Ergonomics,40(9),851-871.
  29. Coyle, J. J.,Bardi, E. J.,Langley, C. J.(2002).Management of Business Logistics: A Supply Chain Perspective.Florence:South-Western College.
  30. Cuieford, J. P.(1965).Fundamental Statistics in Psychology and Education.New York:McGraw Hill.
  31. Daft, R. L.(2001).Organization Theory and Design.Cincinnati, Ohio:South-Western College Publishing.
  32. Daft, R. L.,Lengel, R. H.(1986).Organizational information requirement, media richness and structured design.Management Science,32(5),554-571.
  33. Daft, R. L.,Sormunen, J.,Parks, D.(1988).Chief executive scanning, environmental characteristics, and company performance: an empirical study.Strategic Management Journal,9(2),123-139.
  34. Davenport, T. H.,Dickson, T.,Marchand, D.(2000).Mastering information management.London:Financial Times.
  35. Davis, K.(1967).Human relations at work: The dynamics of organizational behavior.New York:McGraw-Hill Inc..
  36. DeRosa, D. M.,Hantula, D. A.,Kock, N.,D''Arcy, J.(2004).Trust and leadership in virtual teamwork: A media naturalness perspective.Human Resource Management,43(2-3),219-232.
  37. Dess, G. G.,Beard, D. W.(1984).Dimensions of Organizational Task Environments.Administrative Science Quarterly,29(1),52-73.
  38. Devaraj, S.,Kohli, R.(2003).Performance Impacts of Information Technology: Is Actual Usage the Missing Link?.Management Science,49(3),273-289.
  39. Dowlatshahi, S.,Cao, Q.(2006).The relationships among virtual enterprise, information technology, and business performance in agile manufacturing: an industry perspective.European Journal of Operational Research,174(2),835-860.
  40. Downey, H. K.,Slocum, J. W.(1975).Uncertainty: Measures, Research, and Sources of Variation.Academy of Management Journal,18(3),562-578.
  41. Duncan, R. B.(1972).Characteristics of Organizational Environments and Perceived Environmental Uncertainty.Administrative Science Quarterly,17(3),313-327.
  42. Eisenhardt, K. M.,Martin, J. A.(2000).Dynamic capabilities: what are they?,.Strategic Management Journal,21(10),1105-1121.
  43. Fornell, C.,Larcker, D. F.(1981).Structural equation models with unobservable variables and measurement error: Algebra and Statistics.Journal of Marketing Research,18(3),382-388.
  44. Gerardine, D. S.,Peter, M.(1999).Introduction to the Special Issue: Communication Processes for Virtual Organizations.Organization Science,10(6),693-703.
  45. Germain, R.,Droege, C.,Daugherty, P. J.(1994).A Cost and Impact Typology of Logistics Technology and The Effect of its Adoption on Organizational Practice.Journal of Business Logistics,15(2),227-248.
  46. Goodman, R. A.,Lawless, M. W.(1994).Technology and Strategy: Conceptual Models and Diagnostics.New York:Oxford University Press.
  47. Grant, R. M.(1996).Strategic Management Journal.
  48. Greenbaum, H. H.(1982).The Audit of Organizational Communication, Contemporary Perspectives in Organizational Behavior.Boston:Allyn & Bacon.
  49. Greer, T.(1998).Understanding intranets.Washington:Microsoft Press Redmond.
  50. Hair, J. F.,Anderson, R. E.,Tatham, R. L.,Black, W. C.(1998).Multivariate data analysis.New Jersey:Prentice Hall Upper Saddle River.
  51. Hair, J. F.,Anderson, R. E.,Tatham, R. L.,Black, W. C.(1992).Multivariate data analysis with readings.New York:McMillan.
  52. Hart, S.,Banbury, C.(1994).How strategy-making processes can make a difference.Strategic Management Journal,15(4),251-269.
  53. Hayduk, L. A.(1987).Structural Equation Modeling with LISREL: Essentials and Advances.Baltimore, MD:Johns Hopkins University.
  54. Henderson, J. C.,Venkatraman, N.,Allen, T. J.(Eds.),Scorr Morton, M. S.(Eds.)(1994).Strategic Alignment: A Model for Organization Transformation Via Information Technology, in Information Technology and the Corporation of the 1990s Research Studies.New York:Oxford University.
  55. Hill, C. W. L.,Jones, G. R.(2001).Strategic management theory.Boston:Houghton Mifflin Co..
  56. Hilmer, F. G.(1991).Coming to Grips with Competitiveness and Productivity.Australia:Office of EPAC.
  57. Ho, C. F.(1996).A contingency theoretical model of manufacturing strategy.International Journal of Operations and Production Management,16(5),74-98.
  58. Hulland, J.(2004).Review: THE Resource-Based View AND Information Systems Research: Review, Extension, AND Suggestions FOR Future Research.MIS Quarterly,28(1),107-142.
  59. Jarvenpaa, S. L.,Leidner, D. E.(1999).Communication and trust in global teams.Organizational Science,10(6),791-815.
  60. Jöreskog, K. G.,Sörbom, D.(1989).LISREL 7: A guide to the program and applications.Chicago:SPSS Inc..
  61. Kaplan, R. S.,Norton, D. P.(1996).Balanced Scorecard: Translating Strategy into Action.Boston:Harvard Business School.
  62. Kaplan, R. S.,Norton, D. P.(1996).Harvard Business Review.
  63. Karimi, J.,Somers, T. M.,Gupta, Y. P.(2004).Impact of Environmental Uncertainty and Task Characteristics on User Satisfaction with Data.Information Systems Research,15(2),175-193.
  64. Katz, D.,Kahn, R. L.(1978).The social psychology of organizing.New York:John Wiley.
  65. Keats, B. W.,Hitt, M. A.(1988).A causal model of linkages among environmental dimensions, macro organizational characteristics, and performance.Academy of Management Journal,31(3),570-598.
  66. Keen, P. G. W.(1981).Information systems and organizational change.Communications of the ACM,24(1),24-33.
  67. Kothandaraman, P.,Wilson, D. T.(2001).The Future of Competition Value-Creating Networks.Industrial Marketing Management,30(4),379-389.
  68. Lambert, D. M.,Harrington, T. C.(1990).Measuring Nonresponse Bias in Customer Service Mail Surveys.Journal of Business Logistics,11(2),5-25.
  69. Lawrence, P. R.,Lorsch, J. W.(1967).Organization and environment: Managing differentiation and integration.Boston:Harvard University.
  70. Lee, J.,Lee, K.,Rho, S.(2002).An evolutionary perspective on strategic group emergence: a genetic algorithm-based model.Strategic Management Journal,23(8),727-746.
  71. Leifer, R.(1988).Matching computer-based information systems with organizational structures.MIS Quarterly,12(1),63-73.
  72. Little, T. D.,Cunningham, W. A.,Shahar, G.,Widaman, K. F.(2002).To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits.Structural Equation Modeling,9(2),151-173.
  73. Luo, Y.,Peng, M. W.(1999).Learning to Compete in a Transition Economy: Experience, Environment, and Performance.Journal of International Business Studies,30(2),269-295.
  74. Luthans, F.,Hodgetts, R. M.,Rosenkrantz, S. A.(1988).Real managers.Cambridge:MA: Ballinger.
  75. Malone, T. W.,Yates, J.,Benjamin, R. I.(1987).Electronic Markets and Electronic Hierarchies.Communications of the ACM,30(6),484-497.
  76. Markus, M. L.,Robey, D.(1983).The Organizational Validity of Management Information Systems.Human Relations,36(3),203-225.
  77. Miles, R. E.,Snow, C. C.(2003).Organizational Strategy, Structure, and Process.Stanford:Stanford University Press.
  78. Miller, D.,Friesen, P. H.(1978).Archetypes of strategy formulation.Management Science,24(9),921-933.
  79. Milliken, F. J.(1987).Three types of perceived uncertainty about the environment: State, effect, and response uncertainty.Academy of Management Review,12(1),133-143.
  80. Mowshowitz, A.(1997).Virtual organization.Communications of the ACM,40(9),30-38.
  81. Murphy, G. B.,Trailer, J. W.,Hill, R. C.(1996).Measuring performance in entrepreneurship research.Journal of Business Research,36(1),15-23.
  82. Naisbitt, J.,Naisbitt, N.,Philips, D.(2001).High tech high touch: technology and our accelerated search for meaning.London:Nicholas Brealey.
  83. Narayanan, V.(1993).Organization Theory: A Strategic Approach.Homewood, IL:Richard D. Irwin.
  84. Newkirk, H. E.,Lederer, A. L.(2006).The effectiveness of strategic information systems planning under environmental uncertainty.Information & Management,43(4),481-501.
  85. Nkomo, S. M.(1987).Human resource planning and organization performance: An exploratory analysis.Strategic Management Journal,8(4),387-392.
  86. Osborn, R. N.,Hunt, J. G.(1974).Environment and organizational effectiveness.Administrative Science Quarterly,19(2),231-246.
  87. Pennings, J. M.(1981).Strategically interdependent organizations.New York:Oxford University.
  88. Peslak, A. R.(2003).A Firm Level Study of Information Technology Productivity Using Financial and Market Based Measures.Journal of Computer Information Systems,43(4),72-80.
  89. Pfeffer, J.,Salancik, G. R.(1978).The external control of organizations.California:Stanford Business Books.
  90. Prahalad, C. K.(1993).The Role of Core Competencies in the Corporation.Research Technology Management,36(6),40-47.
  91. Premkumar, G.,Ramamurthy, K.,Saunders, C. S.(2005).Information Processing View of Organizations: An Exploratory Examination of Fit in the Context of Interorganizational Relationships.Journal of Management Information Systems,22(1),257-294.
  92. Rai, A.,Patnayakuni, R.,Patnayakuni, N.(1997).Technology Investment and Business Performance.Communication of the ACM,40(7),89-97.
  93. Raymond, L.,Pare, G.,Bergeron, F.(1995).Matching information technology and organizational structure: an empirical study with implications for performance.European Journal of Information Systems,4(1),3-16.
  94. Richardson, P. R.,Taylor, A. J.,Gordon, J. R. M.(1985).A Strategic Approach to Evaluating Manufacturing Performance.Interfaces,15(6),15-27.
  95. Robey, D.(1981).Computer information systems and organization structure.Communications of the ACM,24(10),679-687.
  96. Roth, A. V.(1989).Linking Manufacturing Strategy and Performance: An Empirical Investigation.49th Annual Meeting of the Academy of Management,Washington, DC.:
  97. Sawyerr, O. O.,McGee, J.,Peterson, M.(2003).Perceived uncertainty and firm performance in SMEs: the role of personal networking activities.International Small Business Journal,21(3),269-290.
  98. Scott, C.,Westbrook, R.(1991).New strategic tools for supply chain management.International Journal of Physical Distribution & Logistics Management,21(1),23-33.
  99. Scott, J. E.(1995).The measurement of information systems effectiveness: evaluating a measuring instrument.ACM SIGMIS Database,26(1),43-61.
  100. Segars, A. H.,Grover, V.(1993).Re-examining perceived ease of use and usefulness: a confirmatory factor analysis.MIS Quarterly,17(4),517-525.
  101. Shrout, P. E.,Bolger, N.(2002).Mediation in experimental and nonexperimental studies: New procedures and recommendations.Psychological methods,7(4),422-445.
  102. Simon, H. A.(1997).Administrative behavior: A study of decision-making processes in administrative organizations.New York:Free.
  103. Smithers, C.(2006).Improving communication to boost sales at BT.Strategic Communication Management,10(1),18-21.
  104. Sobel, M. E.(1982).Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models.Sociological Methodology,13,290-312.
  105. Stewart, K. A.,Segars, A. H.(2002).An Empirical Examination of the Concern for Information Privacy Instrument.Information Systems Research,13(1),36-49.
  106. Stroeken, J. H. M.(2000).Information technology, innovation and supply chain structure.International Journal of Technology Management,20(1),156-175.
  107. Swamidass, P. M.,Newell, W. T.(1987).Manufacturing strategy, environmental uncertainty and performance: a path analytic model.Management Science,33(4),509-524.
  108. Tallon, P. P.,Kraemer, K. L.,Gurbaxani, V.(2000).Executives' perceptions of the business value of information technology: a process-oriented approach.Journal of Management Information Systems,16(4),145-173.
  109. Tan, J. J.,Litschert, R. J.(1994).Environment-strategy relationship and its performance implications: An empirical study of the Chinese electronics industry.Strategic Management Journal,15(1),1-20.
  110. Tanriverdi, H.(2006).Performance Effects of Information Technology Synergies in Multibusiness Firms.Management Information Systems Quarterly,30(1),57-77.
  111. Thayer, L.(1968).Communication and communication systems
  112. Tosi, H.,Aldag, R.,Storey, R.(1973).On the measurement of the environment: An assessment of the Lawrence and Lorsch environmental uncertainty subscale.Administrative Science Quarterly,18(1),27-36.
  113. Tsoukas, H.,Chia, R.(2002).On Organizational Becoming: Rethinking Organizational Change.Organization Science,13(5),567-582.
  114. Venkatraman, N.,Prescott, J. E.(1990).Environment-Strategy Coalignment: An Empirical Test of Its Performance Implications.Strategic Management Journal,11(1),1-23.
  115. Venkatraman, N.,Ramanujam, V.(1986).Measuring of business performance in strategy research: a comparison approach.Academy of Management Review,11(4),801-814.
  116. Wang, E. T. G.,Tai, J. C. F.,Wei, H. L.(2006).A Virtual Integration Theory of Improved Supply-Chain Performance.Journal of Management Information Systems,23(2),41-64.
  117. Wernerfelt, B.(1984).A resource-based view of the firm.Strategic Management Journal,5(2),171-180.
  118. Williams, L. J.,Anderson, S. E.(1994).An alternative approach to method effects by using latent-variable models: applications in organizational behavior research.Journal of applied psychology,79(3),323-331.
  119. Zhou, K. Z.,Tse, D. K.,Li, J. J.(2006).Organizational changes in emerging economies: drivers and consequences.Journal of International Business Studies,37(2),248-263.
  120. Zorn, T. E.(2002).Converging within divergence: overcoming the disciplinary fragmentation in business communication, organizational communication, and public relations.Business Communication Quarterly,65(2),44-53.
  121. 許士軍(1993)。管理學。臺北:華泰書局。
  122. 榮泰生(1998)。組織行為學。臺北:五南。
  123. 劉慶祥(1988)。碩士論文(碩士論文)。國立成功大學管理學系。
  124. 鄧成連(1999)。設計管理:產品設計之組織、溝通與運作。臺北:亞太圖書。
  125. 簡文玲(1993)。碩士論文(碩士論文)。淡江大學管理科學系。
Times Cited
  1. 胡大謙(2011)。跨產業不確定環境因素之探索與驗證研究。淡江大學管理科學研究所博士班學位論文。2011。1-145。 
  2. 蔡承志(2011)。影響台灣企業員工派赴大陸意願之因素。淡江大學全球華商經營管理數位學習碩士在職專班學位論文。2011。1-116。 
  3. 簡秀芳(2015)。外部環境、自願性環保資訊揭露與經營績效之關聯性:考慮企業生命週期。逢甲大學商學博士學位學程學位論文。2015。1-102。 
  4. 陳怡涓(2012)。臺中市國民中學組織溝通與教師組織公民行為關係之研究。臺灣師範大學公民教育與活動領導學系在職進修碩士班學位論文。2012。1-208。
  5. 鄭新峰(2013)。以平衡計分卡為基礎之雲端化服務效益評估機制研究。中正大學會計與資訊科技學系學位論文。2013。1-223。
  6. 易淑真(2015)。組織衝突及溝通對新品績效之影響-以某資訊軟體公司為例。臺中科技大學企業管理系碩士班學位論文。2015。1-71。
  7. 楊椀筑(2017)。保險業務人員的組織溝通對績效的影響-以組織學習為中介因子。義守大學管理碩博士班學位論文。2017。1-55。