中小企業電子表單簽核系統導入研究

程信傑

doi:10.6846/TKU.2013.00174

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中小企業電子表單簽核系統導入研究

A Study of Electronic Forms Implementation for Small and Medium Enterprise

程信傑 , Masters　　Advisor：黃明達　　

繁體中文 DOI： 10.6846/TKU.2013.00174

導入資訊系統；關鍵成功因素；電子表單；電子簽核系統； BPM ； Information System Implementation ； Key Success Factors ； E-Forms ； E-forms system ； BPM

Abstract │ Reference (42) │ Times Cited (1) │ Altmetrics

Abstract 〈TOP〉

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Formosa Plastics Group pointed out that the company management system is based on " management relies on the system， the system relies on the form， the form by computer " . In the past， the form are based on the paper copy operating procedures. Today，form becomes electronic paper form by information systems. Thus， the electronic paper form derived E-forms system， this study sorted out the most common application into the electronic form type with practical observation and in-depth interviews into 3 cases， This study also fully understand the difficulties users encountered， and provide the solutions to industry for future references.
The study found that when the SMEs import E-form system， the main evaluation point of “whether the system can support the company’s complex business process ” before importing electronic form. At the beginning of the importing， it is recommended to import the form which is easy to use and closely linked with the staffs， such as billing of financial expense. This type of form is closely related with staff; thus， it can reduce the user’s sense of rejection and improve user’s willingness to use import electronic forms. Then， it will further increase the possibility of the E-form system to succeed. Project members need to understand all operational processes in order to make the system to import more smoothly.
After importing， financial expense and document management forms are found to be the most effective types that enhance operational efficiency and follow-up statistical analysis. After completing the E-forms system， the next planning procedure will be the integration of enterprise heterogeneous system，such as ERP (Enterprise Resource Planning) and HR (Human Resource) system. The system needs strong management support and declaration to reduce the importing resistance and overcome with difficulties. After all，it will enhance the chance of success.

Reference ( 42 ) 〈TOP〉

[5] 張文玲(2007)，「ERP與電子流程管理系統整合關鍵因素之研究」，私立靜宜大學資訊管理學系碩士論。
連結：
[10] 陳偵偉(2010)，「InfoPath電子表單安全控制管理與實作」，私立中原大學應用數學系碩士論文。
連結：
[11] 陳祺堯(2010)，「中小企業資訊系統外包採用雲端運算服務之因素探討」，國立政治大學資訊管理研究所。
連結：
[13] 楊捷安(2011)，影響企業採用雲端運算重要因素之研究—以雲端部署之層面比較，影響企業採用雲端運算重要因素之研究—以雲端部署之層面比較，經營管理碩士班(企業管理與服務科學學程) 。
連結：
[15] 劉俊宏、吳怡瑾、楊千(2010)，「營運流程再造啟動資訊平台整合與部署之研究」，中原企管評論第八卷。
連結：

Times Cited (1) 〈TOP〉

張大偉(2014)。線上簽核系統使用者滿意度之研究－以機車電裝品產業為例。中原大學資訊管理研究所學位論文。2014。1-53。

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