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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

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Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 44 ) 〈TOP〉
  1. 6.楊錦洲,「服務業品質管理」,品質學會,民國93年出版。
  2. 10.「桃園縣議會第十五屆第一次定期大會-桃園縣縣長施政方針報告」,民國91年。
  3. 23.吳佩瑩,「全面品質管理實務與競」,大同大學事業經營研究所碩士論文,民國92年。
  4. 26.馮瑞玉,「服務業品質管理系統之構建與實證研究」,中原大學工業工程研究所碩士論文,民國90年。
  5. 28.任忠敏,「影響實施TQM成效與挑戰國家品質獎關鍵因素實證研究」,元智大學管理研究所碩士論文,民國88年。
Times Cited (4) 〈TOP〉
  1. 賴怡瑛(2007)。領導風格、知識分享行為、組織創新與組織績效之關聯性研究。元智大學企業管理學系學位論文。2007。1-152。 
  2. 林震宇(2006)。公部門提昇服務品質之成功運作模式 --以桃園縣為例。元智大學企業管理學系學位論文。2006。1-128。
  3. 俞定中(2006)。桃園國際機場海關通關服務品質與旅客滿意度之研究。政治大學公共行政研究所學位論文。2006。1-286。
  4. 王瓊慧(2008)。探討服務品質與組織創新對服務績效之影響─以公部門為例。元智大學管理研究所學位論文。2008。1-137。
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