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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 50 ) 〈TOP〉
  1. 3.王美秀(2001),品質屬性衡量之整合模式,私立中原大學工業工程所未出版碩士論文。
  2. 5.吳翌菁(2000),以 SERVQUAL Model 進行員工滿意度之調查研究-以某高科技公司為例-,私立中原大學工業工程所未出版碩士論文。
  3. 10.科建顧問(2001),ISO 9000:2000 品質管理系統實務,初版,桃園:科建管理顧問股份有限公司。
  4. 14.郭宜中(2000),以 Kano 模式探討醫院服務品質與病患滿意度之研究,私立元智大學管理研究所未出版碩士論文。
  5. 1.Anderson, Carl and Carl P. Zeithaml, (1984), "Stage of the Product Life Cycle, Business Strategy, and Business Performance", Academy of Management Journal, Vol.27, pp.5-24.
Times Cited (15) 〈TOP〉
  1. 鄭瑞鈴(2007)。以綠色供應鏈觀點建立顧客滿意度衡量 -TFT產業為案例。中原大學工業工程研究所學位論文。2007。1-101。 
  2. 唐如瑩(2005)。資料包絡分析法於服務業應用之研究—以航空業為例—。中原大學工業工程研究所學位論文。2005。1-91。 
  3. 黃遠瑞(2003)。研究機構研究紀錄簿內容撰寫探討與實證研究 —以中科院及工研院為例—。中原大學企業管理研究所學位論文。2003。1-75。 
  4. 沈憲義(2010)。整合精實思維、TRIZ與六標準差於新產品功能測試驗證流程之探討。中原大學工業與系統工程研究所學位論文。2010。1-82。 
  5. 蔡偉民(2007)。情緒勞務與服務品質關聯性之研究 -以航空業地勤人員為例。中原大學企業管理研究所學位論文。2007。1-82。 
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