電子資源整合查詢系統使用者接受度與使用行為之研究

本研究探討使用者對電子資源整合查詢系統的認知情形、系統接受度與使用行為。本研究以科技接受模式為框架，發展適用於評量使用者對整合查詢系統之接受度與使用行為的問卷，繼而以交大圖書館之MetaLib系統為個案，探討該館讀者使用整合查詢系統的接受程度與使用行為，探討影響整合查詢系統使用行為的相關因素，分析本研究所提出之科技接受模式外部變項「教育訓練認知」和該模式之「易用性認知」、「有用性認知」、「態度」、「使用意願」及「使用行為」等變項間的關係。研究結果發現，整合查詢系統有助於使用者找尋所需的資源，使用者對於整合查詢系統功能的認同程度頗高，絕大多數會推薦他人使用該系統，但在系統功能、介面設計與使用者教育訓練方面仍有改善空間。結果證實教育訓練認知、有用性認知、易用性認知、態度、使用意願確實會影響使用者對整合查詢系統之認知情形、系統接受度與使用行為。

關鍵字

整合查詢；科技接受模式；使用者研究

並列摘要

This study aims at investigating the perceptions, acceptance and usage behavior of users on federated search systems. The research method involved the development of a questionnaire on users' satisfaction and acceptance of federated search systems based on Technology Acceptance Model (TAM). The federated search system implemented in National Chiao Tung University (NCTU) was used as a case system. In addition to the six constructs of TAM, i.e. perceived ease of use, perceived usefulness, attitude, behavioral intention, and actual use, the construct user training is proposed as the external variable.After the development of the questionnaire was finished, an online survey was conducted. 403 effective responses were collected. Through Pearson-product moment correlation and structural equation modeling, the correlation and causal relationships between factors which influence the acceptance of library SMS services were identified.The results show that federated search systems are helpful to obtain needed resources for users. Users recognize the functions of systems and most of them will recommend it to others. But there are still great improvements to be done on functions, interface design and user training. It is proved that user training, perceived usefulness, perceived ease of use, attitudes and intentions affect the perceptions, acceptance and usage behavior of federated search systems indeed.