團膳員工工作特性、工作投入與工作績效關係之研究— 以高雄市為例

The Study on the Relationship among Job Characteristics, Job Involvement and Job Performance about Employees of On-site Food Service Operations──Take Kaohsiung City for Example

黃郁文(Yu-Wen Huang)

指導教授 ： 鄭駿豪

國立高雄餐旅大學/餐旅學院/餐旅管理研究所在職專班/碩士(2011年)

https://doi.org/10.6825/NKUHT.2011.00046

摘要

本研究主要目的在探討團膳員工工作特性的知覺與工作投入、工作績效間的關係，考驗不同性別、年齡、職位、年資、教育程度、婚姻狀況、每月薪資、隸屬單位、工作地點的團膳員工在工作特性、工作投入與工作績效上的差異，並瞭解工作特性、工作投入對工作績效的影響效果。本研究以高雄市設有團膳供應的工廠、高中以下學校、區域醫院及醫學中心為研究範圍，以承包上述業務廠商及公立學校廚房的員工為對象進行實證研究，計發出544份問卷，回收468份，刪除無效問卷後，有效問卷為402份，有效回收率73.9%。以描述性統計法了解樣本結構，因素分析法、相關分析法暸解各構面的信效度及相關性，簡單迴歸法分析工作特性、工作投入對工作績效的影響。研究結果發現，不同個人特質的員工在各變項間有顯著差異；工作特性、工作投入對工作績效有顯著影響效果。文中並提出具體結論與建議，供團膳業者在工作設計與人力資源運用上的參考。

關鍵字

團體膳食 ； 工作特性 ； 工作投入 ； 工作績效

並列摘要

The main purpose of this study is to explore the relationship among perception on job characteristics, job involvement and job performance about employees of on-site food service operations. Different genders, ages, positions, years of service, educational backgrounds, marital status, monthly salary, institutes and working places for employees of on-site food service operations are tested to obtain the differences among job characteristics, job involvement and job performance and understand the effects of job characteristics and job involvement on job performance. The study scope is based on factories, schools at senior secondary level and below, regional hospitals and medical centers that provide with on-site food service operations supply in Kaohsiung City. Then, this study takes the above-mentioned contractors and kitchen staffs of public school as study subjects to carry out an empirical study. 544 questionnaires were distributed and 468 questionnaires were retrieved. After removing invalid questionnaires, there were 402 valid questionnaires with 73.9% effective response rate. Descriptive statistics are adopted to find out sample structure. The factor analysis and correlation analysis are used to explore reliability and validity and relevance of all dimensions and simple regression is used to analyze the influences of job characteristics and job involvement on job performance. The study found that employees with different personal characteristics have significant differences in each variable; job characteristics and job involvement have significant influences on job performance.
This article also addresses specific conclusions and suggestions as references for on-site food service operations distributors to execute their job design and human resources operation.

並列關鍵字

on-site food service operations ； job characteristics ； job involvement ； job performance

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