我國人才培訓產業辦理職業訓練經營策略之研究

A Study of Management Strategies of Human Resource Training Industry in Taiwan

黃茂夫(Mao-Fu Huang)

指導教授 ： 莊謙本 ； 鍾瑞國

國立臺灣師範大學/科技學院/工業教育學系/博士(2005年)

摘要

本研究旨在探討論人才培訓產業在職業訓練領域之角色、功能、現況、問題與發展、職場人力資源供需情形，以及參考主要國家及我國人才培訓產業未來發展趨勢，擬訂可行之人才培訓產業辦理職業訓練之經營策略。
所使用之研究工具包括：（1）全國69所人才培訓機構申請辦理326個班次、叢集抽樣1,309位學員之「學習成效滿意度問卷調查表」。（2）115家主辦聯合型職業訓練之企業機構、聯合1,343家夥伴企業機構辦理職業訓練之承辦人員「執行成效滿意度問卷調查表」，以及叢集抽樣3,240位學員之「學習成效滿意度問卷調查表」等為樣本。此兩份問卷調查之內容，係經行政院勞委會職訓局邀請專家學者所設計並證實具有信度與效度，並以卡方檢定驗證職業訓練供需與滿意度之差異性。
本研究之結論為：（1）近年來在職場人力資源供需以基層及中級人才為主；（2）企業界與勞工界對職業訓練課程之需求有顯著性差異；（3）人才培訓產業辦理職業訓練具有較高之學習成效滿意度；（4）人才培訓產業積極規劃並辦理產業所需職業訓練課程之培訓；以及（5）人才培訓產業可依其專業性領域擬訂可行之經營策略。
為達成人才培訓產業共創「人文矽島」願景，本研究針對政府規劃職場人力資源供需政策、推動ISO10015品質標準提昇人才培訓產業服務品質、人才培訓課程規劃之模式，以及對人才培訓產業後續研究等有諸多可行之建議，供政府相關部會政策之執行及人才培訓產業規劃及辦理職業訓練之參考。
關鍵詞: 人才培訓產業、職業訓練、職業教育、經營策略

關鍵字

人才培訓產業 ； 職業訓練 ； 職業教育 ； 經營策略

並列摘要

The purpose of this study is to investigate the role, the function, current situation, problems, the demand and supply of human resource training industry in Taiwan. In reference to the human resource training policy of our country and foreign countries, and the trends of strategies for planning vocational training program of human resource training industry were deduced.

The methods used including (1)The satisfaction questionnaire was used to inquire learning response of 1,309 stratified samples in 326 classes of 69 human resource training organizations, (2) The other questionnaire was worked for the trade companies union of 1,343 union members, and the 3,240 version students. Both questionnaires were revised from the standard version used by the Bureau of National Vocational Training with expert validity. Che Squire statistical method was used to analyze the response difference among different trades.

Some conclusions of this study have shown that：(1)The major demand of manpower market is fundamental and intermediate level; (2)The demand of vocational training program is significant difference between enterprises supply and the laborers ; (3)The trainees of human resource training industry felt more satisfactory than the trainees of enterprises companies; (4) The training industry of human resource is enthusiastic in planning and conducting vocational training programs, and (5) Their policy and management strategies can be used as reference to enhance the effectiveness of human resource training.

Some suggestions were made to improve the quality and execution of human resource training to reach the goal of “humane silicon island”. Such as the ISO10015 standard of human resource training management; the design of employment based training module; the achievement evaluation and the follow-up guidance for graduate trainee. Some other suggestions were made to the relevant departments of the government to seek for cultivating international competent manpower.

Keywords: human resource training industry, vocational training, vocational education, management strategies.

並列關鍵字

human resurce training industry ； vocational trainig ； vocational education ； management strategies

參考文獻

莊謙本（1994）。英德兩國服務業品質與員工培育之比較。技術及職業教育雙月刊、19，28-33。

中華民國職業訓練研究發展中心（2004）。英國IIP計畫研究及我國人才培訓機構認證評鑑制度之規劃研究報告。台北：行政院勞工委員會職業訓練局委託研究。

行政院勞工委員會職業訓練局（2000）。產業之職涯發展手冊- 職涯規劃、職涯管理、職涯發展。台北：行政院勞委會職業訓練局。

行政院勞工委員會職業訓練局（2004）。台灣地區區域職業訓練需求評估報告。台北：行政院勞工委員會職業訓練局（未出版）

行政院勞工委員會職業訓練局（2005）。引進國際ISO10015訓練管理機制先期規劃之計畫。載於型塑台灣人力投資與人才競爭力提昇方案研討會。編者：行政院勞工委員會職業訓練局。