青少年使用手機簡訊與網路傳訊之比較

The Comparison between Teenagers Usage Mobile Phone and Message Communication over the Internet

賴怡君(Yi-Chun Lai)

指導教授 ： 彭瑞玟

國立臺北科技大學/設計學院/創新設計研究所/碩士(2005年)

https://doi.org/10.6841/NTUT.2005.00294

摘要

行動手機發展距今已有五年的歷史，發展初期，上網功能被認為是手機未來最大的前景，但從各研究數據證實成功案例寥寥可數；行動手機被使用者抵制最大因素在於使用環境不同、上網功能被誇大，造成負面的形象。

本研究針對青少年族群、手機簡訊與網路傳訊作為研究媒介，觀察使用者如何透過文字相互傳遞自我的意念，並比較手機與網路形成的互動、態度、反應、價值觀等，了解使用者經驗，找出手機應用上網功能之利基點，提供未來行動上網手機人性化設計的參考。其中，研究步驟首先透過探索調查法收集使用者第一手資料，並輔以厚描述進行涉入情境式的分析，最後以脈絡設計整理成可視覺化的資料，使設計者能在短時間內閱讀使用者的邏輯。

研究發現，青少年使用手機簡訊與網路傳訊有相同的溝通模式，其中包含：相同口吻的文字對話、相同等待回應的態度、以及具有儲存文字訊息的習慣。由此可證實網路與手機的使用環境雖不相同，但仍被使用者發展成具備相同邏輯的模式。未來業者提供行動手機服務，應從使用者上網的經驗中截取部分元素，並搭配合理化的機制，以提昇使用者的接受程度。

關鍵字

使用者經驗 ； 探索調查法 ； 脈絡設計

並列摘要

It has been five years since the development of mobile phones. At the beginning, online connection was considered the most significant outlook. From the data of numerous researches, we see rare successes. The most significant factor that mobiles phones is resisted by users is the different use environment and exaggerated online function that lead to negative impressions.

This study adopts short messages and Internet communications of mobile phones by young people to observe how users convey their individual ideas via texts and compares the interactions, attitudes, reactions and values, etc between mobile phones and the Internet in order to understand user experience to locate the niches of online connection of mobile phone application as the reference of future Human Center Design of online connection mobile phones. To begin, Cultural Probe is used to collect the fist-hand information of users with assistance of Thick Description for involved situational analysis. Finally, visible data is arranged with Contextual Design so that designers can read the users’ thinking in a short time.

From this study, it is found that young people have the same communications model of mobile phone short messages and Internet communications. It includes: text conversations of the same tones, same attitude of waiting for responses and habit of saving text messages. This proves that, even though the environments of the Internet and mobile phones are different, they are developed into the same logic model by the users. In the future, the mobile phone operators shall take partial elements of users’ online experiences in coordination with reasonable mechanism to improve the acceptance of users.

並列關鍵字

User experience ； Cultural Probe ； Contextual design

參考文獻

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