士官長角色認同與權威性格對衝突行為影響之研究-以領導滿意度為干擾變項

The impact on conflict behaviors by the role identity and authoritarian personality of command sergeant major with the moderator of leadership satisfaction

林文科(Wen-Ke Lin)

指導教授 ： 洪英正

共同指導教授 ： 張雍昇(Yong-Sheng Jhang)

淡江大學/管理學院/企業管理學系碩士在職專班/碩士(2011年)

https://doi.org/10.6846/TKU.2011.00652

摘要

本研究主題為探討士官長角色認同與權威性格對衝突行為影響之研究-以領導滿意度為干擾變項之研究。使用文獻探討與實證方法，針對國防部後備司令部轄屬士官長進行抽樣調查，期望透過本研究，由角色認同與權威性格方面探討，找出影響衝突行為的因素，以及不同人口統計變項與士官長衝突行為之關係，提供管理階層與相關單位重視衝突管理，協助妥適處理衝突。
本研究採便利取樣問卷調查法，對於國防部後備司令部轄屬士官長進行研究調查，有效問卷共計360份。經過因素分析，將角色認同萃取為「認同角色」與「負責角色」二個因素；權威性格萃取為「階級秩序」、「嚴刑峻罰」與「服從權威」三個因素；衝突行為萃取為「程序衝突」、「情緒衝突」與「階級衝突」三個因素；領導滿意度萃取為「關係滿意度」與「任務滿意度」兩個因素。研究結果顯示如下：
1.士官長角色認同對衝突行為有部份影響；而「角色認同*領導滿意度」變項的組合，對衝突行為的關係，亦呈現部分之干擾作用。
2.士官長權威性格對衝突行為僅部份影響，而領導滿意度無法干擾權威性格對衝突行為的影響。
3.不同人口統計變項之士官長在角色認同、組織認同、衝突行為及領導滿意度上會具顯著差異。

關鍵字

角色認同 ； 權威性格 ； 衝突行為 ； 領導型態 ； 領導滿意度

並列摘要

The theme of this study is to explore the role of identity and the authority of the Master Chief Character, study of the effects of conflict behavior to lead the satisfaction variables for the study of interference. The survey will be using literature review and empirical methods to investigate and conduct survey base on the Armed Force Reserve Command of the Master Chief. To define the factors that influence conflict behavior through the aspect of role of identity, the authoritative character and the variables of different demographic variable and master chief to whom the relationship of conflict behavior. The study can lead management class and related unit to emphasis on conflict management and suitable procedure to settle the conflict.
This research study adopts the convenience questionnaire survey method of investigation for Command Master Chief in the Department of armed Force Reserve with a total 360 valid questionnaires. After a factor analysis, we extracted the role of identity into two factors – “the role of identity” and “role of responsibility”; and authoritative character is extracted into three factors - “class order”, “draconian punishment” and “obedience to authority”; and extraction conflict behavior into three factors such as – “program conflicts”, “emotional conflicts”. We also extracted leadership satisfaction into – “relationship satisfaction” and “task satisfaction”. The research results showed as follows:
1.The recognition of the role of Master Chief has some impact on the conflict behavior; and the variable combination of “the role of approval and leadership satisfaction," also showed some of the interference effect in the relationship with conflict behavior.
2.Master Chief’s authoritative character is only part of the impact of conflict behavior. The satisfaction with the leadership of the authority does not interfere in the relationship between the authoritative characters towards the conflict behavior.
3.There is a significant difference result on variables of different population regarding Master Chief in the role of identity, organizational identity, conflict, satisfaction and leadership behavior.

並列關鍵字

The role of identity ； Authoritative character ； Conflict behavior ； Leadership Satisfaction

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